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Agent HelpDeskPRODUCTION-1751

Sound Notifications

Alert me when the guidance timer reaches

One sound plays at this point and the chat turns amber in your inbox. This is separate from the new-chat sound you already have.

Second reminder

Plays the alert sound twice and the chat turns red.

Final countdown

Alerts always stop the moment you send a reply.

Alert sound

Volume

Choose a sound you can tell apart from the new-chat notification.